IT Professional
AI & Automation Specialist
I'm Renzie Bassig — a Automation Specialist and Developer with a passion for transforming complex, repetitive workflows into seamless, smart systems. I thrive at the intersection of technology and efficiency, helping individuals and businesses reclaim their time through well-crafted automations.
With hands-on expertise in Workflow automation, system troubleshooting, and digital integrations, I bring a methodical and solution-oriented mindset to every project. From diagnosing technical issues to architecting automated workflows, I approach every challenge with precision and curiosity.
Whether it's setting up end-to-end automation pipelines, resolving device and software conflicts, or building tools that connect disparate systems — I'm your go-to technical partner for making things work smarter, not harder.
From automation to troubleshooting, every service I offer is focused on reducing friction and amplifying your output.
Planning and implementing automation solutions, workflow orchestration, app integrations, and event-triggered systems that run without constant manual input — freeing you to focus on what matters.
Evaluating and optimizing your technology stack to ensure it meets your business needs and provides the best possible performance and user experience.
Streamlining workflows, identifying bottlenecks, and implementing improvements to enhance efficiency and productivity across your operations.
Custom website design and development, along with sales funnel creation, to drive traffic, engagement, and conversions for your business.
Strategic planning and execution to drive sustainable growth and expansion for your business.
Real-world examples showcasing how I solve complex automation challenges and deliver measurable business impact.
AI agent auto-replies to Facebook customer inquiries in real time using a document-based knowledge base and Google Gemini.
Built an AI-powered customer support agent in n8n that automatically responds to customer inquiries from a Facebook page using a document-based knowledge system. The workflow processes incoming webhook events, retrieves information from connected knowledge base documents, generates context-aware responses using the Google Gemini AI model, and sends automated replies back to customers in real time.
The client's Facebook page was receiving a high volume of repetitive customer questions that required manual replies around the clock. Response times lagged during off-hours, agents spent hours answering the same FAQs, and inconsistent answers were hurting the customer experience.
Designed an n8n workflow that listens for incoming Facebook messages via webhook, pulls relevant context from a connected knowledge base of company documents, and uses Google Gemini to generate accurate, on-brand responses. Replies are sent back to the customer automatically without any human intervention, with fallback logic for edge cases.
Reduced first-response time from hours to seconds, cut manual support workload significantly, and delivered consistent, accurate answers around the clock — improving customer satisfaction while freeing the team to focus on complex escalations
n8n, Facebook Messenger/Webhooks, Google Gemini AI, Knowledge Base/Document Store
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End-to-end n8n workflow scrapes job listings, compares them to a resume, and auto-generates ATS-optimized resume content.
Developed an end-to-end AI-powered recruitment assistance workflow in n8n that automatically scrapes job listings from multiple online job platforms, extracts and analyzes key requirements, qualifications, skills, and responsibilities using AI models. The workflow compares job descriptions against a candidate's resume, identifies skill gaps and optimization opportunities, and generates tailored resume enhancements to better align with specific job postings. It also provides keyword recommendations for ATS (Applicant Tracking System) optimization, highlights missing qualifications, and creates customized resume summaries and experience descriptions. The automated system significantly reduces manual job search and resume customization efforts while increasing the likelihood of passing ATS screenings and attracting recruiter attention.
Job seekers spend hours manually searching listings and rewriting their resumes for each application, often missing keywords that ATS filters screen for — resulting in qualified candidates being filtered out before a human ever sees their resume.
Built an automated pipeline in n8n that scrapes job postings across multiple platforms, uses AI to extract required skills and qualifications, cross-references them against the candidate's existing resume, and generates tailored resume sections, summaries, and ATS keyword recommendations for each application.
Cut resume customization time from hours to minutes per application, improved ATS pass-through rates with targeted keyword alignment, and gave candidates a scalable way to apply to more roles with tailored, higher-quality resumes.
n8n, Web Scraping (Job Platforms), AI/LLM Analysis, Resume Parsing, ATS Keyword Matching
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AI system auto-generates video scripts, produces videos, and publishes them to YouTube Shorts and Facebook Reels.
Built an AI-powered content automation system in n8n that automatically generates and publishes short-form videos for YouTube Shorts and Facebook Reels. The workflow uses Google Gemini to create engaging video concepts and scripts, processes structured AI outputs, authenticates with Google Cloud using JWT and OAuth token exchange, and generates videos through an AI video generation API. The automation continuously monitors the video generation process, retrieves completed videos, converts them into upload-ready files, and automatically publishes the content to YouTube and Facebook. This end-to-end workflow eliminates manual video creation and distribution, enabling consistent, scalable social media content production.
Producing consistent short-form video content for multiple platforms was time-consuming and required scripting, editing, and manual publishing across separate channels — a bottleneck for maintaining a steady social media presence.
Engineered a fully automated n8n pipeline where Google Gemini generates video concepts and scripts, an AI video generation API renders the footage, and the workflow handles secure Google Cloud authentication (JWT/OAuth), video status polling, file conversion, and automatic publishing to both YouTube Shorts and Facebook Reels.
Eliminated manual video production and publishing, enabling consistent, scalable short-form content output across two platforms with zero ongoing manual effort per video.
n8n, Google Gemini AI, AI Video Generation API, Google Cloud (JWT/OAuth), YouTube API, Facebook API
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Voice AI appointment system books, reschedules, and cancels wellness center appointments via natural phone conversations.
Built an AI-powered appointment scheduling system in n8n for a wellness center using Vapi voice AI and Airtable. The workflow handles inbound appointment calls, allowing clients to book, reschedule, and cancel appointments through natural voice conversations. Call details, appointment information, customer interactions, and booking statuses are automatically logged and synchronized with Airtable for centralized record management. The system streamlines appointment operations, reduces administrative workload, and provides real-time updates across the wellness center's scheduling process.
The wellness center's front desk staff were overwhelmed handling appointment calls, leading to missed calls, double-bookings, and inconsistent record-keeping across booking, rescheduling, and cancellation requests.
Implemented a voice AI system using Vapi integrated with n8n to handle inbound calls conversationally, capturing booking intent and appointment details in real time. All call and appointment data is automatically synced to Airtable, keeping records centralized and up to date without manual entry.
Eliminated missed appointment calls, reduced administrative workload on front desk staff, and gave the wellness center real-time, centralized visibility into its scheduling pipeline.
n8n, Vapi (Voice AI), Airtable, Phone/Telephony Integration
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RAG system syncs with Google Drive and uses vector search to ground AI answers in company documents, reducing hallucinations.
Developed a Retrieval-Augmented Generation (RAG) system in n8n that enables AI-powered question answering using a centralized document knowledge base. The workflow automatically monitors Google Drive for new, updated, and deleted files to keep the knowledge base synchronized. Documents are processed and converted into vector embeddings using Google Vertex AI and stored in Supabase Vector Store for semantic search. An AI Agent retrieves the most relevant information from the vector database before generating responses. This approach improves answer accuracy and reduces AI hallucinations by grounding responses in actual company documents. The solution provides scalable knowledge management and instant access to organizational information.
The organization's knowledge was scattered across many documents, and generic AI chatbots frequently hallucinated answers or gave outdated information, making it hard for staff to trust or rely on AI-generated responses.
Built a RAG pipeline in n8n that continuously syncs with Google Drive, converts documents into vector embeddings via Google Vertex AI, and stores them in a Supabase Vector Store. An AI Agent retrieves the most relevant document context before generating a response, grounding every answer in verified company knowledge.
Significantly reduced AI hallucinations, kept the knowledge base automatically up to date as documents changed, and gave staff instant, accurate access to organizational information on demand.
n8n, Google Drive, Google Vertex AI, Supabase (Vector Store), AI Agent/LLM
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One upload. Endless content. Watch AI transform audio into blogs and social posts automatically.
The automation showcases a content repurposing workflow built in Zapier. When an audio or video file is uploaded to a Google Drive or Microsoft folder, the system automatically generates a transcript, creates two blog posts, and produces Instagram and LinkedIn captions for each article using AI tools like OpenAI. The workflow also logs every step in a spreadsheet, includes filters, and uses conditional paths to control whether content is posted to social media based on selected keywords or conditions.
Repurposing a single piece of audio/video content into blog posts and platform-specific social captions was a manual, repetitive process that ate up hours of content team time for every upload.
Built a Zapier workflow that triggers on new file uploads to Google Drive or Microsoft folders, transcribes the audio/video, and uses OpenAI to generate two blog posts along with tailored Instagram and LinkedIn captions. Conditional filters and paths determine whether content is auto-published based on keyword rules, with every step logged to a spreadsheet for tracking.
Turned a single upload into multiple pieces of ready-to-publish content automatically, cutting content repurposing time dramatically while maintaining a full audit trail of every generated asset.
Zapier, OpenAI, Google Drive, Microsoft (OneDrive/SharePoint), Spreadsheet Logging (Google Sheets)
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Zapier + Asana CRM system automates lead follow-ups, welcome emails, folder creation, and post-service recommendations.
Built and implemented a complete Zapier + Asana CRM automation system designed to streamline lead management and client communication. The workflow automates Google Drive folder creation, task and subtask generation, follow-up sequences for unresponsive and quoted leads, personalized welcome emails with attachments, and post-service recommendation emails based on service type. These automations help improve team efficiency, maintain consistent client engagement, and reduce manual administrative work.
The team was manually creating client folders, tracking follow-ups for unresponsive and quoted leads, and sending welcome/recommendation emails — a process prone to dropped leads and inconsistent client communication.
Configured a Zapier-Asana automation system that auto-creates Google Drive folders and Asana tasks/subtasks for new leads, triggers follow-up sequences for unresponsive or quoted leads, sends personalized welcome emails with attachments, and delivers post-service recommendation emails tailored to the service type purchased.
Improved lead follow-through, ensured no client fell through the cracks, and gave the team a consistent, automated communication cadence from first contact through post-service — all with less manual admin work.
Zapier, Asana, Google Drive, Email Automation
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Automated system scores and prioritizes leads in real time, storing data in SQL and drafting AI-personalized outreach emails.
Designed and developed an advanced N8N lead qualification automation workflow for a consulting firm to streamline sales operations and improve response efficiency. The system receives real-time lead data through webhooks, enriches company information using external APIs, automatically scores and prioritizes leads based on predefined criteria, and stores all processed data in a SQL database. High-priority leads instantly trigger notifications to the sales team for faster engagement. Additionally, the workflow integrates AI-powered email generation using LLMs such as OpenAI to create personalized outreach drafts tailored to each lead's profile and company details.
The consulting firm's sales team was manually reviewing and qualifying every incoming lead, causing delays in follow-up and inconsistent prioritization of high-value prospects.
Built a real-time lead qualification workflow that ingests leads via webhook, enriches company data through external APIs, applies scoring logic to prioritize leads, and stores results in a SQL database. High-priority leads trigger instant sales team notifications, while OpenAI generates personalized outreach email drafts based on each lead's profile.
Accelerated response times to high-value leads, standardized lead prioritization across the sales team, and gave reps ready-to-send, personalized outreach drafts — improving both speed and quality of engagement.
n8n, Webhooks, External Enrichment APIs, SQL Database, OpenAI
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Automation pulls Xero transaction data on task completion, formats it as a CSV, and attaches it directly to Asana.
Built a Make.com automation that detects completed tasks in Asana, retrieves transaction-level financial data from Xero using the Account Transactions report as a substitute for the unavailable General Ledger Detail API, formats the data into a downloadable CSV report matching Xero's manual export layout, and automatically uploads the file as an attachment to the completed Asana task.
The finance team needed ledger-level transaction reports attached to completed Asana tasks, but Xero's API didn't expose a General Ledger Detail endpoint, forcing staff to manually pull and format reports for every task.
Built a Make.com workflow that triggers when an Asana task is marked complete, retrieves the equivalent data via Xero's Account Transactions report, reformats it to match the standard manual export layout, converts it into a CSV, and automatically attaches it to the corresponding Asana task.
Eliminated manual report pulling and formatting entirely, ensuring every completed task automatically has an accurate, properly formatted financial record attached — with no workaround needed by staff.
Make.com, Xero API, Asana, CSV Generation
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AI reads Gmail attachments, generates smart filenames, organizes them in Drive, and logs everything to Sheets automatically
Developed a Make.com automation that monitors incoming emails in Gmail, extracts and analyzes file attachments using OpenAI API-powered AI, generates intelligent descriptive filenames based on document content, renames and uploads files to Google Drive, logs processing activity into Google Sheets, and sends automated processing summaries for streamlined document management.
Incoming email attachments arrived with generic, non-descriptive filenames, making documents hard to search, organize, and track — creating a messy, manual filing process for the team.
Built a Make.com automation that monitors Gmail for new attachments, uses OpenAI to analyze document content and generate descriptive filenames, uploads the renamed files to organized Google Drive folders, logs each action in Google Sheets, and sends automated summary notifications.
Replaced manual file renaming and filing with a fully automated, searchable document system — improving organization, saving staff time, and giving the team a clear audit log of every processed file.
Make.com, Gmail, OpenAI API, Google Drive, Google Sheets
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GHL automation recovers missed calls and leads with instant SMS/email follow-up, booking, and reputation management.
This GoHighLevel automation streamlines lead capture, missed-call recovery, appointment booking, and reputation management into one seamless workflow. When a website form, Facebook lead ad, or missed call is received, the system instantly sends SMS and email follow-ups, notifies the team, and tracks engagement. Automated reminders nurture unresponsive leads, while successful bookings are moved through the pipeline automatically. After service completion, review requests are triggered, directing satisfied customers to leave Google reviews and routing negative feedback to a private form for resolution.
The business was losing leads from missed calls and unanswered form/ad submissions, had no consistent follow-up process for unresponsive leads, and lacked a systematic way to generate and manage online reviews.
Configured a GoHighLevel workflow that instantly responds to website forms, Facebook lead ads, and missed calls with SMS and email follow-ups, notifies the team, and nurtures unresponsive leads with automated reminders. Bookings move automatically through the sales pipeline, and post-service review requests route happy customers to Google reviews while capturing negative feedback privately for resolution.
Recovered leads that would have otherwise been lost to missed calls, kept unresponsive prospects engaged through automated nurture sequences, and grew the business's online reputation while protecting it from public negative reviews.
GoHighLevel (GHL), SMS Automation, Email Automation, Google Reviews Integration, Pipeline/CRM Management
Learn MoreA snapshot of training, platform knowledge, and professional development that strengthens every solution I deliver.
Certified in the fundamentals of Claude, including prompt engineering and ethical AI usage.
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Certified in Claude Code, including prompt engineering and ethical AI usage.
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Certified in HubSpot's social media marketing platform, including content creation and analytics.
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Certified in the fundamentals of SQL, including query writing and database management.
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Certified in the fundamentals of HTML, including structure and styling.
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Certified in the fundamentals of JavaScript, including variables, functions, and DOM manipulation.
Verify CertificateA blend of hard technical skills and sharp problem-solving capabilities, honed through real-world projects.
Real words from the people I've had the pleasure of working with.
Renzie completely transformed how our team handles daily operations. The automation he set up saved us hours every week — and it's been running flawlessly since day one. Highly recommend.
I came to Renzie with a streaming issue that stumped everyone else. He diagnosed it within the hour and had everything working perfectly. His technical depth is impressive, and his communication is top-notch.
Working with Renzie on our system setup was a breeze. He's thorough, proactive, and brings smart ideas you wouldn't have thought of. Our setup runs smoother than ever thanks to his work.
Let's work together to improve your systems and workflows. Drop me a message and I'll get back to you within 24 hours.
I'm always open to new projects, collaborations, or just a conversation about how automation can help your business. Reach out through any channel below.
⏱ Typical response within 24 hours.